Company Knowledge (RAG): How Your Documents Become Instant Answers
Semantic search across your internal document library. Every answer includes source citations with links.
What is RAG?
Retrieval-Augmented Generation (RAG) is a technique that lets AI answer questions using your company’s documents. Instead of relying only on its training data, the AI first searches your internal knowledge base, retrieves the most relevant passages, and then generates an answer grounded in those sources.
The result: accurate, company-specific answers with source citations. Not generic responses from the internet, but real answers from your real documents.
You don’t need to upload everything manually. Simply point the Plainsight AI Assistant at your existing knowledge sources like SharePoint, OneDrive, your intranet, or other document stores. We vectorise the content in the most optimal way for efficient search.
How it works
Connect your knowledge sources
Point the platform to where your knowledge already lives: SharePoint, OneDrive, your intranet, or any other document store. You can also upload files directly. No need to reorganise anything.
Automatic indexing
The platform processes your content and indexes it as vectors. This enables semantic search: the AI finds relevant passages based on meaning, not just keywords. We optimise the chunking and embedding strategy for the most efficient search results.
User asks a question
When a team member asks a question, the AI searches the knowledge base for the most relevant passages. It retrieves context before generating an answer.
Answer with citations
The AI generates a response grounded in your documents. Every claim includes a source citation linking back to the original document and page. Your team can verify and dive deeper.
Capabilities
Semantic search
Search by meaning, not just keywords. Ask "What is our policy on remote work?" and the AI finds the relevant section even if the document uses different terminology.
Source citations
Every answer includes clickable citations linking back to the source document and page number. No hallucinated claims. Everything is traceable.
Connect or upload
Connect SharePoint, OneDrive, your intranet, or any document store. Or upload PDF, Word (.docx), PowerPoint (.pptx), and plain text files directly. The platform handles parsing and indexing automatically.
Department isolation
Each department has its own knowledge base. HR documents stay with HR. Legal precedents stay with Legal. No cross-contamination of sensitive data.
Custom playbooks
Configure how the AI interprets and responds for specific topics. Create a "contract review" playbook that instructs the AI to check for specific clauses and flag risks.
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Ready to see it in action?
Schedule a personalised demo and see how the Plainsight AI Assistant fits your organisation.